Privacy policy
Last updated: 20 September 2026
Adelaide Mobility Services (ABN 39 134 583 908) — “we”, “us”, “our” — services mobility scooters and power chairs at customers’ homes across metropolitan Adelaide, and sells mobility equipment, parts and accessories online. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it.
What we collect
When you buy something. Your name, email address, phone number, billing and delivery addresses, and what you ordered.
We never collect your card details. Payments are processed by Stripe. Your card number goes directly to Stripe and is never stored on this website or seen by us.
When you book a service. The above, plus details of your scooter or power chair — make and model, and optionally serial number, colour and purchase date — and any photographs you choose to upload to help us identify the machine before a technician visits.
When you contact us. Your name, email, phone number and whatever you write, whether through a form on this site or by emailing us directly.
When you request a discount code. Your email address only.
Automatically, as you browse. Your IP address, browser type, the pages you view and the site you arrived from, used for website statistics and security.
Why we collect it
- To take, fulfil and deliver your order, or to attend and carry out a service booking
- To contact you about an order, booking or enquiry
- To identify your equipment so a technician arrives with the right parts
- To issue invoices and keep the business records the law requires
- To send you a discount code, if you asked for one
- To improve this website and keep it secure
Who we share it with
We do not sell or rent your personal information to anyone. We share only what is necessary, with:
- Stripe, to process your payment.
- Our suppliers and their couriers. Many items ship directly from a supplier’s warehouse, so your name, delivery address and phone number are passed on to arrange delivery and tracking.
- Our hosting, email and backup providers, who store this website and our mail on our behalf.
- Analytics providers — Google and Jetpack — for website statistics.
- Anyone we are required by law to disclose to.
Information sent overseas
Some of the providers above store or process information outside Australia, including in the United States and the European Union. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and Australian privacy law.
Marketing
If you request a discount code, we send you that code. We will only send you marketing email if you have agreed to receive it, and every marketing email carries an unsubscribe link. You can opt out at any time using that link, or by emailing us.
Cookies
This site uses cookies — small files your browser stores. They keep your shopping cart and login working, remember preferences such as a dismissed popup, and collect anonymous statistics about which pages are used. You can block or delete cookies in your browser settings, but the cart and checkout will not work properly without them.
How long we keep it
Order and invoice records are kept for at least seven years, as Australian tax law requires. Enquiry, booking and equipment records are kept while they remain useful for supporting you and your machine. Information we no longer need is deleted.
Security
This site runs over an encrypted connection, access to customer records is limited to people who need it, and payment card details never touch our systems. No website can promise perfect security. If a data breach occurred that was likely to cause you serious harm, we would notify you and the Office of the Australian Information Commissioner, as the law requires.
Accessing, correcting or deleting your information
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@adelaidemobilityservices.au and we will respond within a reasonable time, normally within 30 days. We may need to keep some records — invoices, for example — even after a deletion request, because the law requires it.
Other websites
This site links to other websites. Once you follow a link away from here, this policy no longer applies, and we have no control over how that website handles your information.
Complaints
If you believe we have mishandled your personal information, please contact us first — we would rather put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Adelaide Mobility Services
ABN 39 134 583 908
Email: info@adelaidemobilityservices.au
Phone: 1800 703 397